Sell Callback

CallBack is a method to provide VoIP calling to your customers where you place an outbound call to them which is triggered in some way by the customer.  For example, your customer calls an access number which recognizes their caller ID, and initiates an outbound call from our cloud-based TeliCore softswitch platform back to your customer.  When the customer answers the call, they are greeted by IVR prompting them to make their own outbound call.

Telinta’s Callback solution enables you to provide VoIP calling services to your customers, where they receive a convenient inbound call and are prompted to dial their call via customizable IVR.

Unlike other more limited Callback options, Telinta’s cloud-based technology enables your users to access your Callback service in a variety of ways.  This includes dialing your access number, sending an SMS message, sending you an email or accessing your website via a computer, smartphone or tablet.

If your users opt to initiate a Callback session by dialing your access number, they will hear the line ringing without being answered.  Telinta’s softswitch platform will not return Answer Supervision.  Answer Supervision is what most operators use to determine if charges apply for an outbound call.

No.  Telinta does not provide DIDs or VoIP Termination.  Instead we enable our customers to use any provider they need.  Telinta has partnered with several leading DID providers and VoIP Termination carriers so that Telinta customers will receive special pricing, however customers are not obligated to use our partners.