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Support

Live help and online resources

Telinta provides 24/7 live technical support, comprehensive training, and useful online documentation for VoIP service providers.

24/7 Live Technical Support and More

Telinta provides the best support in the industry to help your business succeed.  Support is one of the things that separates Telinta from the rest.

We offer live technical support, 24x7x365. Our expert Support staff can assist you in resolving technical issues, helping your business to be its best.  We can guide you through making a change to your configuration, as well as provide information on developing a custom solution to meet your needs.  Over the years, Telinta has built an impressive set of Best Practices.  We provide our support staff with a rigorous training curriculum covering each and every solution we offer.

Telinta also offers comprehensive training, online documentation and more.

Training for Telinta Customers

We provide comprehensive training sessions for each new Telinta customer.  One of our senior engineers will provide training via conference call and desktop sharing.  By the end of this hands-on training, you will be making configurations to the switch, with us there to guide you.

Since 2002, Telinta has been training VoIP service providers.  Our experience enables us to develop a curriculum tailored to the specific needs of your business, explaining key configurations and options, and answering any questions you have.

Examples include:

Session #1: TeliCoreTM Softswitch Overview
Session #2: Billing Capabilities
Session #3: Service Configuration

Training is tailored to focus on the services you plan to offer.  For example, Telinta customers offering Hosted PBX will learn IP phone provisioning, how to set up extensions, hunt groups, and other capabilities.  Calling Card providers can focus on handling prepaid accounts, setting up multi-language IVR and access numbers, etc.

Your trainer will guide you each step of the way, and upon request we will provide you with recordings of your training session for future reference.

Hosted PBX Solutions for ITSPs

Telinta’s online Knowledge Base is a unique tool to complement our 24×7 live technical support, online documentation and other resources. While our Support Engineers are available to help you around-the-clock, we also realize that there are some functions which Telinta customers prefer to learn on their own, and to “learn by doing.”  Our Knowledge Base provides you with self-service explanations, tips and best practices to help you configure your TeliCore switching environment, and to help your business grow.

Our Knowledge Base provides you with self-service explanations, tips and best practices for VoIP providers.

Founded in 2002, Telinta is a leader in the field of cloud-based switching and billing solutions for VoIP service providers.  VoIP service providers around the world rely on Telinta’s expertise, and our Knowledge Base is one of the ways we share that expertise with our customers.Many of the areas covered in the Knowledge Base are things frequently requested by our customers.  Have a suggestion for a topic to add? 

Please contact us to share your feedback.

If you are a Telinta customer, please click here

IP Network Performance Tool

Telinta utilizes multiple Tier 1 Carriers for improved connectivity to all locations around the globe. Check the routes and delays that packets take to reach any IP address on the Internet from the Telinta core network.

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Support Tickets

To streamline Support requests, we use an issue-tracking system.

All requests are automatically assigned a ticket number used to track the request’s history and responses.

To help us help you:
  • Please open a separate ticket for each issue, with a brief description of the issue in the subject line.
  • Do not change the subject line in your replies to our staff.
For all technical questions or assistance
To add new services or request Custom Development
For all issues related to your invoice from Telinta
In your email, please place a short description of the problem into the subject line and detailed explanation of the problem or question into the email body. Please disable the image signature and send emails only in plain text to our support system.

Not a Telinta customer yet?

If you are not our customer yet and would like to speak to one of Telinta’s professionals, please contact us at:

Or simply call us at:

Downloads

SIP TAPI is a TAPI driver that enables SIP Click-to-Dial functionality. The TAPI driver allows MS Outlook to inter-operate with Telinta’s hosted solutions.

Outlook can be integrated with any SIP-compliant IP Phone. With this unique Click-to-Dial feature, an end user can simply click on a phone number in Outlook, instead of dialing directly from the IP phone. The number will be dialed automatically.

White Papers from Telinta offer thought-provoking ideas and educational resources to help your business grow.

How to Build a Profitable VoIP Business

Learn how cloud-based solutions can take your telecom business to the next level. This paper explains how to put all the pieces together so that you can offer a rich portfolio of profitable telecom services to your customers.

Starting a Successful Hosted PBX Business

Learn how cloud-based solutions can take your telecom business to the next level. This paper explains how to put all the pieces together so that you can offer a rich portfolio of profitable telecom services to your customers.

Building a Profitable Calling Card Business

Learn how cloud-based solutions can take your telecom business to the next level. This paper explains how to put all the pieces together so that you can offer a rich portfolio of profitable telecom services to your customers.

Opportunities to Profit from Mobile VoIP

Learn how cloud-based solutions can take your telecom business to the next level. This paper explains how to put all the pieces together so that you can offer a rich portfolio of profitable telecom services to your customers.

Starting your own Mobile Top-Up Business

Learn how cloud-based solutions can take your telecom business to the next level. This paper explains how to put all the pieces together so that you can offer a rich portfolio of profitable telecom services to your customers.

Entering the High-Growth WebRTC Market

Learn how cloud-based solutions can take your telecom business to the next level. This paper explains how to put all the pieces together so that you can offer a rich portfolio of profitable telecom services to your customers.

24/7 Live Technical Support and More

Telinta provides the best support in the industry to help your business succeed.  Support is one of the things that separates Telinta from the rest.

We offer live technical support, 24x7x365. Our expert Support staff can assist you in resolving technical issues, helping your business to be its best.  We can guide you through making a change to your configuration, as well as provide information on developing a custom solution to meet your needs.  Over the years, Telinta has built an impressive set of Best Practices.  We provide our support staff with a rigorous training curriculum covering each and every solution we offer.

Telinta also offers comprehensive training, online documentation and more.

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