Telinta provides the best support in the industry to help your business succeed. Support is one of the things that separates Telinta from the rest.
We offer live technical support, 24x7x365. Our expert Support staff can assist you in resolving technical issues, helping your business to be its best. We can guide you through making a change to your configuration, as well as provide information on developing a custom solution to meet your needs. Over the years, Telinta has built an impressive set of Best Practices. We provide our support staff with a rigorous training curriculum covering each and every solution we offer.
Telinta also offers comprehensive training, online documentation and more.
We provide comprehensive training sessions for each new Telinta customer. One of our senior engineers will provide training via conference call and desktop sharing. By the end of this hands-on training, you will be making configurations to the switch, with us there to guide you.
Since 2002, Telinta has been training VoIP service providers. Our experience enables us to develop a curriculum tailored to the specific needs of your business, explaining key configurations and options, and answering any questions you have.
Training is tailored to focus on the services you plan to offer. For example, Telinta customers offering Hosted PBX will learn IP phone provisioning, how to set up extensions, hunt groups, and other capabilities. Calling Card providers can focus on handling prepaid accounts, setting up multi-language IVR and access numbers, etc.
Your trainer will guide you each step of the way, and upon request we will provide you with recordings of your training session for future reference.
Telinta’s online Knowledge Base is a unique tool to complement our 24×7 live technical support, online documentation and other resources. While our Support Engineers are available to help you around-the-clock, we also realize that there are some functions which Telinta customers prefer to learn on their own, and to “learn by doing.” Our Knowledge Base provides you with self-service explanations, tips and best practices to help you configure your TeliCore switching environment, and to help your business grow.
Founded in 2002, Telinta is a leader in the field of cloud-based switching and billing solutions for VoIP service providers. VoIP service providers around the world rely on Telinta’s expertise, and our Knowledge Base is one of the ways we share that expertise with our customers.Many of the areas covered in the Knowledge Base are things frequently requested by our customers. Have a suggestion for a topic to add?
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Telinta utilizes multiple Tier 1 Carriers for improved connectivity to all locations around the globe. Check the routes and delays that packets take to reach any IP address on the Internet from the Telinta core network.
To streamline Support requests, we use an issue-tracking system.
All requests are automatically assigned a ticket number used to track the request’s history and responses.
SIP TAPI is a TAPI driver that enables SIP Click-to-Dial functionality. The TAPI driver allows MS Outlook to inter-operate with Telinta’s hosted solutions.
White Papers from Telinta offer thought-provoking ideas and educational resources to help your business grow.
Learn how cloud-based solutions can take your telecom business to the next level. This paper explains how to put all the pieces together so that you can offer a rich portfolio of profitable telecom services to your customers.
Learn how cloud-based solutions can take your telecom business to the next level. This paper explains how to put all the pieces together so that you can offer a rich portfolio of profitable telecom services to your customers.
Learn how cloud-based solutions can take your telecom business to the next level. This paper explains how to put all the pieces together so that you can offer a rich portfolio of profitable telecom services to your customers.
Learn how cloud-based solutions can take your telecom business to the next level. This paper explains how to put all the pieces together so that you can offer a rich portfolio of profitable telecom services to your customers.
Learn how cloud-based solutions can take your telecom business to the next level. This paper explains how to put all the pieces together so that you can offer a rich portfolio of profitable telecom services to your customers.
Learn how cloud-based solutions can take your telecom business to the next level. This paper explains how to put all the pieces together so that you can offer a rich portfolio of profitable telecom services to your customers.
Telinta provides the best support in the industry to help your business succeed. Support is one of the things that separates Telinta from the rest.
We offer live technical support, 24x7x365. Our expert Support staff can assist you in resolving technical issues, helping your business to be its best. We can guide you through making a change to your configuration, as well as provide information on developing a custom solution to meet your needs. Over the years, Telinta has built an impressive set of Best Practices. We provide our support staff with a rigorous training curriculum covering each and every solution we offer.
Telinta also offers comprehensive training, online documentation and more.
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