Can your VoIP users set their own
Business Hours?
Your business customers likely work on many different schedules. While some businesses operate only on weekdays from 9am to 5pm, others may work around the clock — with other users needing just about every variation in between. Call handling and flexible Auto-Attendant greetings are key to offering the type of telecom services that your business […]
How can Vanity Numbers help
your VoIP Business?
Vanity Numbers and custom toll-free numbers can be important tools for VoIP providers. Once you provide a customer with a phone number that spells something significant to their business, they may be more likely to stay with you for the long-term. These custom DIDs can also be used as sales tools to win new customers. […]
Can I configure Dialing Rules
for my VoIP customers?
Dialing Rules are an important tool to help both you and your customers. Your VoIP business works with a wide variety of end users who all may have different experiences and habits when dialing a phone number to make a call. Some may dial the country code (for example +1 in the US and Canada. […]
Do I need to deploy my own VoIP infrastructure?
Whether your VoIP service provider business is already established, or just starting out, one important decision you will need to make is whether to deploy your own infrastructure, or use a hosted solution. Deploying your own infrastructure requires these steps, and much more: Selecting each model of servers, routers, firewalls, and other components. Selecting your […]
Around-the-Clock Technical Support,
24×7 Every Day of the Year?
Your VoIP business, like most telecom providers, need to function 24×7, every day of the year. Support is an important part of choosing your softswitch and billing provider. Questions to consider: Does your provider offer technical support? Is their support live, or do they only offer online resources? Is support limited to only certain hours […]
Locked into a VoIP Softswitch Contract?
VoIP service providers often ask, “Am I locked into a contract?” Some providers may seek to lock in customers for a year (or more!) when selling their switching and billing solutions. They may even promise things before the sale is made which are not guaranteed in writing. Once you sign the contract, how do you […]
Automatic Payments
for your VoIP Business
Billing is an important part of your VoIP business. Providing convenient payment options, such as auto-pay, not only improves customer satisfaction, but it can also help with your cash flow. When customers sign up for your VoIP services, they may look for convenient credit card billing, and automatic payments. Payment options may even be one […]
Why is Integrated Switching and Billing important?
Two key areas for any VoIP service provider business are switching and billing. Switching combines many functions such as handling inbound traffic from your DID providers, routing calls to your VoIP Termination providers, and much more. A softswitch provides the capabilities for most of what your users rely on: configuring extensions, IVR, call queues and […]
How can MMS help your VoIP business?
Multimedia Messaging Service, commonly known as MMS, is a popular form of communication enabling your users to send and receive more than just text. With MMS, your users can share video, photos and other images, and audio files. As all types of messaging becomes more in-demand for your users, these capabilities could be the difference […]
How can my VoIP business offer
Voicemail-to-Email?
Internet Telephony Service Providers (ITSPs) need to offer a growing list of capabilities in order to compete. The features ITSPs offer not only help them stand out from competitors, but these capabilities help their customers succeed in the marketplaces where they too compete. Communications is an enabler for any industry, and when your customers win, […]
