Running a profitable VoIP business means putting together a variety of different products and services needed to keep your customers happy.
One critical component of VoIP services is your VoIP Termination provider. This provider carries your outbound calls to the PSTN for delivery to their final destination, anywhere in the world.
But what if your VoIP Termination provider has performance issues? What if they go down completely? This could cause your business to grind to a halt, upsetting your customers and hurting your profits.
In addition to hurting your profits, downtime hurts your brand. When your customers talk to their colleagues about phone service, will they say good things about your company?
How can you avoid downtime if your VoIP Termination provider goes down?
Telinta’s TeliCoreTM hosted softswitch and billing platform puts a wide variety of important cloud-based tools at your fingertips.
One important aspect affecting your uptime is that Telinta gives you complete control over your call routing to VoIP Termination providers. We enable you to not only use any provider you need, but you can also use multiple providers, as many as you need.
Using multiple VoIP Termination providers adds redundancy that can keep your business running, even if one of your providers has a bad day. With our TeliCore platform, you can easily configure your routing to skip poorly-performing providers, and instantly route your traffic to another provider to avoid problems and increase uptime.
Configure your own performance-based metrics to meet your own business needs. Help protect your business (and your customers) from costly downtime caused by your providers. This helps you provide more reliable services such as Hosted PBX, SIP Trunks, VoIP calling with Mobile and Desktop Softphones, WebRTC, and more.
Telinta’s flexible routing also enables you to boost your profits via Least Cost Routing (LCR). When your user dials a call, TeliCore instantly makes lightning-fast calculations to determine which of your VoIP Termination providers offers the lowest cost for that destination, and then routes the call accordingly.
What can you do with Telinta’s flexible routing options?
- LCR: Least Cost Routing.
- Preference Based Routing: Assign preferences to route specific destinations via the providers you select, or for load balancing.
- Individual Routing Plans: Assign custom routing plans based on your vendor preference.
- Fail-Over Routing: If Provider A fails, your calls will go to Provider B automatically.
- Guaranteed Profit Routing: Option to remove routes to providers with the per-minute pricing higher that you charge your customers.
- Adaptive Routing: TeliCore can automatically monitor key performance metrics for each provider and make changes if the quality drops below a certain threshold you set.)
Having control over your routing is an important advantage Telinta offers. Other switching providers who force you to use their own VoIP Termination and DIDs do not provide these benefits, and thus put your business in a more risky position.
Telinta helps new customers set up their VoIP Termination and DID providers during our comprehensive training. After training, our 24×7 Technical Support team is available to you every day of the year.
Want to learn more? Contact us today.
